Reservations

Reservations need to be made prior to 4:00 pm Mountain Time, at least one day in advance to your desired travel date. We ask that passengers be ready for departure 10 minutes prior to their scheduled pick-up time.

 

 

Confirmation Calls “Pickup Time”

Denver Coach will make “confirmation calls for your pickup time” between 4:00 & 6:00 pm Mountain Time, the evening prior to your travel date.

 

 

Baggage

One Suitcase, of any size, is allowed per passenger. The Case CANNOT weigh more than 50 pounds. A small bag that can be stowed under the seat may be carried on by every passenger. All bags including carry-on’s need to be clearly marked or tagged with the Owners Name, Phone Number & Address Information!

Extra bags are allowed at the drivers discretion, but only when there is sufficient room to safely accommodate additional baggage. The cost is $20.00 per additional bag. Plastic or paper bags are not acceptable as Baggage. Liability for lost or damaged baggage is limited to $75.00 per ticket.

 

 

Drivers Gratuity / Tipping Policy

Passengers often ask if tipping the Driver is necessary. Though not absolutely necessary, to “thank” your driver for assisting you carrying your baggage is greatly appreciated. 1 or 2 dollars per bag is the customary rate for the travel and transportation industry.

 

 

Pet / Carrier Policy

Pets must be transported in an approved carrier and not removed at any time. The size of the carrier will determine the additional charge for their transport. Our company or drivers will not assume any responsibility or liability for the animals behavior, health or well-being. The owner is solely liable at all times. For our passengers traveling to Grand Island, York, Lincoln & Omaha, EPPLEY EXPRESS does not accept pets at anytime!

 

 

Tickets / Refunds

Tickets are NON-Refundable, but may be transferred to another person or used for travel on Denver Coach for 45 days after the original travel date.

 

 

Passenger Conduct  /  Prohibited items

Passengers will be refused transportation if the driver believes that for any reason the passenger may be under the influence of alcohol or drugs and may become a safety hazard to themselves or other passengers. Prohibited items include: firearms, knives, illegal drugs, fireworks & open containers of alcohol. Unruly passengers will be discharged by the driver at the first available Law Enforcement Agency, regardless of that passengers destination.

© 2008 DENVER COACH INC.